Support

Need help with your account, photos, connections, chat, or privacy request? We are here to help.

Contact OneVib

Email: support@onevib.com. Please include the email address on your OneVib account and a short description of what happened.

Account and safety

For immediate danger or emergencies, contact local emergency services first. For OneVib safety issues, use the in-app report or block tools, then contact support with any extra details.

If you’re going through something hard

If you are in immediate danger, call your local emergency number. You can also talk to someone you trust or a free, confidential support line in your country.

Privacy requests

You can contact support to ask about account deletion, data access, correction, or other privacy rights.

Photo moderation

If a photo was removed or rejected and you believe it was a mistake, contact support and explain why the photo should be reviewed again.

Chat media

If an uploaded image, GIF, sticker, shared song, or message creates a safety issue, use report or block in the app and contact support with details.

Payments and subscriptions

For web purchases, include the account email and any Stripe receipt or checkout details. For Android purchases, manage cancellation and refunds through Google Play and contact support if your OneVib plan does not update.

Moderation appeals

If your account was suspended, deleted, or restricted, include your account email, what happened, and why you believe the decision should be reviewed.